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According to article 4, letter b of the Government regulation no. 130/2000 (approved with amendments by the Law 51/2003), the customer has the right to notify in written that he returns a product, without any penalties or without mentioning any reason, in 10 days from the receipt of the product.
According to internal conditions, in this regard www.igepanleather.ro offers a term of 14 working days. The request can be made via email or telephone.
Following the return request you receive a return number - RMA number (Return merchandise authorization). In order to return the product directly at the igepanleather.ro headquarters or through fast courier service, it is mandatory to present the RMA number. The RMA number is valid for 10 days. The products must be returned in the same condition as when they were received, in the original packiging and with all their accessories and all their original documents. Damaging the product may lead to the cancellation of the return. Return shipping costs will be supported by igepanleather.ro, the reimbursment of the value of the product will be given in maximum 30 days from return, by postal order or in the bank account of the customer. Custom made products can not be returned.
You can ask for return in the following cases:
- You cancel the order
- Wrong products were delivered
- The products do not match the description
- The products are damaged